FAQ's

A: Simply email us stating your reason for the return. Our return address is listed on the website and we will answer your email with returning details including when to expect your money to be refunded. Shipping will not be refunded.

Q: What if I need clip on earrings instead of pierced? Or what if I need length added to a necklace or bracelet?

A: Most of our designs can be converted or sized. Just send us a note along with your online purchase with sizing or customizing details. In most cases there will be no extra charge. If there is, or if a piece can not be customized we will contact you for approval before the work is completed.

Q: Do you take custom orders?

A: Absolutely! We love custom orders and welcome any occasion to make something special for you. Please contact us for details to be worked out.

Q: How do you ship and can I have an item sent to some one else or giftwrapped?

A: We ship USPS ground with delivery confirmation on all packages with no extra cost to you. Items are packed with great care and with the smallest amount of bubble wrap or peanuts possible. We are striving to be green. We also offer custom beaded pouches, wrapping and gift boxes. Please just send us a note along with your order and we will be happy to help you. Q: Do you ship internationally? A: Yes, we can ship internationally, please Contact Us for a shipping quote. We will need to know the country, region and possibly more for an accurate shipping quote. Most international shipping of small packages is just a few dollars.

Q: Do you or have you sold your items anywhere else besides this website?

A: Yes and Yes! Our designer has been lucky enough to sell at brick and mortar stores: Devtan Trading in Spokane, Washington; The Cameo Gallery previously located in the short north district of Columbus, Ohio; The Quilterie in Celina, Ohio and The Finders Keepers Mall in Heath, Ohio. Besides this website Tera also sells on Etsy. Several times a year you can also find her at local festivals.

Q: Where do you purchase your supplies?

A: At least once a year, our designer attends a gem show. She is also a big fan of supporting other entrepreneurs so shops online with small suppliers as well as many large well known suppliers. Occasionally she finds beads at vintage and thrift stores that are suitable for reuse in her designs. Being a lover of lampwork beads Tera also shops with reputable lampwork artists she has discovered online.

Q: Are your gem stones treated?

A: Yes, as most all gemstones are. Turquoise, pearls, buri beads and many more are treated with dyes, waxes and sealers to make them appear more vibrant and to retain their color. It is almost impossible to find untreated stones even in hi-end jewelery.